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Conflict Resolution Skills 






Conflict, disagreements, and change are inherent aspects of both our personal and professional journeys. They serve as opportunities for individuals, whether two or more, to seek harmonious resolutions to their differences.

When mishandled, conflict has the potential to inflict significant damage on relationships. Yet, when approached with respect and a positive mindset, conflict transforms into an opportunity—a chance to strengthen the connections between individuals. Possessing the ability to navigate and defuse conflict allows for the resolution of disparities in a respectful manner, fostering stronger and more rewarding relationships.

Embracing the reality that conflict is a natural facet of our lives is crucial. Rather than fearing or evading it, the key lies in cultivating the skills to de-escalate and bring serenity to the situation, ultimately learning how to navigate and resolve conflicts in a healthy and constructive manner.



  • 9am - 3pm

  • Up to 20 Participants

  • Delivered in your organisation

  • Includes workbook & reference material


  • $,4,900 Plus GST

  • Plus travel costs


  • “It was good to understand how easily you can calm a situation down using these basic techniques” Leesa K

  • “Having a framework to work with gives me more confidence in dealing with difficult clients and having better control over situations as they arise” Jodi S

  • Highly recommended training.  I am already experienced at working with difficult clients, but this was a great refresher and gave me a few extra tools to work with to further refine my skills” Hibab B

  • “Mel made it easy to understand and even though I’m new to this work, I came away with more confidence to deal with the young people I work with” Megan M


  • Since 2018, over 5,000 people have participated in Conflict Resolution & De-Escalation Techniques training.

  • 97% participants recommend this training to others

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